Shipping Policy

Thank you for shopping at The Minitree Store! We are committed to providing you with an exceptional shopping experience and ensuring that your orders are processed and shipped in a timely manner. This Shipping Policy outlines the details of our shipping practices for our products.

1. Shipping Destinations

We currently offer shipping only within Pakistan.

2. Order Processing Time:

We strive to process and ship all orders as quickly as possible. Most orders are processed within 3-5 after receiving the order. Please note that processing time may be longer during peak seasons or national holidays.

4. Shipping Charges:

Shipping charges are calculated based on the total weight of your order, the shipping destination, and the selected shipping method. The shipping charges will be clearly displayed during the checkout process before you make your payment.

5. Shipment Tracking:

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment through our website or the courier's online tracking system. Please note that tracking information may take some time to be updated after your order has been shipped.

6. Shipment Delays and Issues:

While we make every effort to ensure prompt delivery, please understand that some factors beyond our control may cause shipment delays, such as customs inspections, weather conditions, or unforeseen circumstances.
In such cases, we will do our best to keep you informed and work with you to resolve any issues.

7. Order Tracking and Support:

If you have any questions or concerns regarding your order, shipment, or tracking information, please feel free to contact our customer support team. We will be happy to assist you and provide updates on your order status.

8. Lost or Damaged Shipments:

In the unfortunate event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and initiate the necessary steps to file a claim with the shipping carrier.

9. Returns and Exchanges:

For information regarding our returns and refund policy, please refer to our separate Returns and Refund Policy, which can be found on our website.

Please note that this Shipping Policy is subject to change without prior notice. The most current version will always be available on our website.

If you have any further questions feel free to ask.

Regards,

The Mintree Store